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Warranty Claim

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Before you start

Use this form to lodge a warranty claim for a product supplied by HEQS Furniture. Customers, organisations and the people they order for can all lodge a claim. Please let us know as soon as possible after you notice the issue.

It helps to have these ready:

  • your invoice or order number
  • the product name or SKU, and the serial number for electrical appliances
  • a full photo of the product, close-up photos of the fault or damage, and a photo of the product, SKU or serial label
  • for transit or delivery damage, photos of the packaging; for an appliance fault, a short video if possible

Returns and refunds are considered case by case, as set out in our Terms of Service. Fields marked * are required.

Contact details
Claim details
Is this an electrical appliance?
Issue Type

What is wrong, where it is on the product and how it happened, if known.

0 / 5000
Attachments

JPG, PNG or WebP photos. Large photos are made smaller on your device before they are sent.

Full photo of product (1 photo)

Show the whole product so we can see it in full.

Close-up photo of fault/damage (up to 3 photos)

Get close to the fault or damage, in good light.

Product/SKU/serial label (1 photo)

The sticker or plate showing the product code, SKU or serial number.

Packaging photos (up to 3 photos)

Optional. If you still have the packaging, a photo can help.